General.
Which business sectors do you support?
We work with a diverse clientele: non-profits, small and medium-sized businesses, educational and healthcare institutions, municipalities, and more. Our approach is flexible and adapts to the size and specific objectives of each client.
How are your rates determined?
We have an hourly rate for each of our areas of expertise. However, since every mandate is unique, we can also offer flat-fee packages based on the actual needs of the project.
Do you offer payment plans?
Payment terms will be proposed to you at the time of signing the work agreement for the specific mandate. For any questions regarding billing or potential installments, our administrative team will be happy to assist you before the project begins.
Can you share examples of success stories?
Nothing makes us prouder than seeing our clients' projects take flight. Whether it's impactful brand identity overhauls, large-scale communication strategies, or high-performance web platforms, we document our best collaborations on our website.
Who will I be working with directly?
At the start of the mandate, a project manager will be assigned to you to ensure the smooth running of the project. However, please note that for every project, all our team members collaborate closely to drive your goals forward. Everyone brings their own unique flair, and together, we form a solid and dedicated team.
Communications.
Which business sectors do you support?
Strategy is the foundation of your actions. It allows you to define your goals, identify your targets, and choose the right channels. Without a strategy, you risk drifting away from your purpose without achieving measurable results. We are here to establish a solid base so that your projects reach their objectives.
Do you offer crisis management services?
Crisis management is one of the key areas of expertise we have developed over the years, working with numerous organizations and leadership teams.
During sensitive times, we support organizations in communicating with clarity, calm, and consistency, whether addressing employees, boards of directors, clients, partners, the media, or the general public. Furthermore, a crisis doesn't always end when the immediate emergency has passed. That is why we also guide organizations through the post-crisis phase to restore dialogue, rebuild trust, and help the organization regain its momentum.
Graphic Design.
I want a brand-new logo, how does it work?
Creating your new logo at DPG Communication is a collaborative journey. It begins with a discovery phase to understand your vision, followed by an ideation stage where our graphic designers explore concepts. We then present two or three creative directions, which we refine together based on your feedback, concluding with the delivery of a comprehensive brand identity guide.
I already have a logo; can you simply modernize it?
Absolutely. We offer brand refresh and redesign services to adapt your visual identity to current trends while ensuring we never lose sight of your brand's core DNA.
What are the typical deliverables for a graphic design mandate? What are their uses and specifications?
We provide source files (AI, EPS), print-ready files (high-resolution PDF), and web-optimized versions (PNG, JPG, SVG).
AI & EPS
Source file (vector)
Websites.
Do you use templates to create websites?
At DPG, we prioritize custom-built solutions to ensure your site meets your exact needs. We primarily work with WordPress and Elementor, two content management and creation systems that guarantee flexibility and ease of use for our clients.
Will my website be optimized for mobile phones and tablets?
Yes. All our sites are developed using Responsive Design to provide an optimal user experience on desktops, tablets, and mobile phones. The websites designed by our team adapt everywhere, all the time.
Do you offer maintenance or hosting services?
We offer high-performance, secure, and local hosting solutions through our partner, Likuid. Our rates are highly competitive and ensure your site benefits from optimal loading speeds and constant uptime.
Can I update my site myself after it goes live?
We won't leave you in the dark! Following the launch of your website, we can provide training to help you manage your new platform. You will be able to update text and images in just a few clicks, giving you full autonomy for minor updates.
Social Media & Digital Presence.
Can you manage our social media on a daily basis?
Yes, we offer comprehensive community management services. This includes editorial calendar planning, visual content creation, copywriting for posts, and managing interactions with your audience.
Do you handle paid advertising (Google Ads, Meta Business)?
Absolutely. We manage targeted advertising campaigns designed to maximize your visibility while optimizing your budget in real-time. Beyond organic management, we leverage advanced advertising tools to place your business in front of the right people at the right time.
How do you measure the success of a campaign?
We believe that what gets measured gets improved. For every digital or content project, we rely on Key Performance Indicators. Whether it’s analyzing your audience via Google Analytics or tracking engagement metrics on your social platforms, we provide clear reports that translate your investments into tangible results.
Do you have another question??
Please feel free to contact us directly through our contact form or by phone. Our team will be happy to assist you.
Updated April 2026
